Any questions?

We are most interested in hearing your opinion about Generous Magpie. Do you have a question or comment? If so, please send an e-mail via the contact form. We shall do our best to respond as quickly as possible.

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Privacy policy and cookies

Generous Magpie respects your privacy as a user of this website and treats the personal information that you assign to us with the utmost confidentiality. We use the information thus received to ensure that the items you order can be delivered as smoothly and rapidly as possible. Any other use of these data can only take place with your explicit agreement. Generous Magpie does not sell your personal data to any third party and makes them available only to those directly involved in the execution of your order(s).

Generous Magpie uses the collected data to provide the following services to its customers:

  • When you place an order, we use your name, e-mail address, delivery address and payment data to carry out your order and to keep you up to date with its progress.
  • To ensure that shopping at Generous Magpie runs as smoothly as possible, we store in our system your personal data, the data on your order and the involvement of our services – all with your permission. By doing so, we can personalize the website and recommend products to you that may possibly attract your interest.
  • With your permission, we use your data to keep you abreast of developments on our website and of special offers and bargains. If you no longer wish to enjoy this service, please contact our customer service department.
  • If you create an account with Generous Magpie, we store your data on a secure server. The account contains data such as your name and address, telephone number, e-mail address, delivery address and payment data, so that you do not need to enter these every time you wish to place an order.
  • Data on the use of our site and the feedback we receive from our visitors enable us to make improvements to our website.
  • If you write a reaction, you yourself can decide whether or not you wish to enter your name and/or other personal information. We are extremely interested in the opinion of our visitors, but we will not publish any contributions that transgress the standards we wish to uphold on our site.
  • If you respond to a special offer or competition question, we require your name, address and e-mail address. We use these data for the special offer itself, to announce the prize-winner(s), and to measure the response to our marketing actions.

About cookies

What is a cookie?

Cookies are small files that memorize your preferences when you are browsing on internet. These preferences are subsequently stored on your own computer. A cookie only remembers your preferences and your interests on the basis of your surf behavior – thus, it does not store your name, address, age or other personal data.

What are cookies used for?

By means of cookies, Generous Magpie ensures that you do not repeatedly receive the same information or have to enter the same information every time you visit our site. In this way, we can make surfing much easier and more comfortable.

Which cookies are placed (and by whom) when you visit generousmagpie.com?

Functional cookies:

For a proper functioning of our website we place our own cookies on your computer to establish whether or not you are logged in and to remember the products you have placed in your shopping trolley.

Social cookies:

Social media such as Facebook, Twitter and Google+ place cookies on your computer in order to share our website or products on their platform. The implications of these cookies for your privacy vary for each social network and depend on your privacy settings on these networks.

Cookies for anonymous visitor statistics:

Generous Magpie uses cookies to analyze visitor statistics via Google Analytics: the number of visitors to our website, the technology used (e.g., Mac or Windows, by means of which we can identify problems if our site is not functioning as it should), the time spent on the website or on particular pages. This helps us to continually improve our website. These anonymous statistics also inform us of how people come to our website (via a search engine, for example) and of whether or not they have previously visited the site.

Can I switch the cookies off?

Switching cookies off only has consequences for the computer and the browser with which you perform this action. If you make use of several computers and/or browsers you will have to repeat this action as often as necessary to deactivate the cookies on all computers. How to switch off cookies in the various browsers is given below:

General terms and conditions

General Terms and Conditions with respect to the application of legal relations between the client and De Gulle Ekster B.V.

1. General Terms and Conditions apply to legal relations between De Gulle Ekster B.V. (henceforth ‘DGE’) and any person or legal instance (henceforth ‘client’ or ‘customer’) holding a subscription to products offered on the website. A product consists of a periodic delivery of an object made or chosen by a creative, or of a service provided by creative, or a combination of manufactured or chosen objects and delivered services for an agreed period. This type of object or service is henceforth generally referred to as a ‘delivery item’. A creative may be a photographer, a designer, a visual artist, a writer, or any other person who generates work of a creative nature. In these General Terms and Conditions, for the sake of brevity, the client or customer will be referred to as ‘he’, ‘him’ or ‘his’. De gulle ekster wishes to emphasize nevertheless that, as far as they are concerned, the genders are equal in all respects.  

2. By taking out a subscription on a product, a legal agreement is made between the client and DGE, on the basis of which DGE is obliged to deliver every delivery item belonging to the product in question, while the client is obliged to accept every delivery item that belongs to that product, on the conditions agreed.

3. Before being entitled to the product, the client must have transferred the agreed subscription payment to DGE’s bank account. Payment must take place through [PayPal, Ideal, or a credit card system that is acceptable to DGE]. Such pay services are provided by a third party for whom DGE cannot accept ultimate responsibility.

4. If the client believes that a delivered item in his possession is in any way defective or deficient or does not meet the criteria applying to the agreement in some other way, he is obliged to send it back to DGE by return post and, whatever the case, to report this to DGE within a week of delivery of the item. Inasmuch as the delivery item is an object, the client must return the delivery item to DGE as soon as possible and always, whatever the case, within one week. DGE will endeavor to restore or repair any shortcomings, or to have these restored or repaired. In the case of any non-conformist deliveries, DGE has no further obligation than the obligation to repair.

5. The client himself must assess whether or not use of the delivery item forms any risk to the physical presence and well-being of the client, or his fellow residents or visitors. DGE cannot be held accountable for any damage that may result from use of a delivery item, unless the client can prove that this damage is the direct result of deliberate negligence or willful recklessness on the past of DGE.

6. Also on behalf of the clients, DGE has managed to obtain a guarantee from the creatives that the delivery items they develop form no breach of any intellectual copyright owned by a third party. The guarantee is given by the creatives, not by DGE. If a creative is guilty of any transgression of this guarantee, DGE cannot be held responsible.

7. Some objects are offered in limited edition. DGE cannot be held responsible if a certain object is no longer available, while the website indicates that the object is indeed in stock.

8. Should DGE be incapable of supplying a delivery item as a consequence of a death, bankruptcy or any shortcomings on the part of a creative, or due to any other cause beyond the sphere of influence of DGE, DGE cannot be held accountable for any shortcoming in the relationship with the client.

9. In accordance with the Distance Selling Directive (articles 7:46a to 7:46j of the Dutch Civil code) the client has the right to dissolve, within seven days of receiving a delivery item, the agreement to accept that delivery item, without having to declare a reason for the refusal, in which case the client has the right to recoup the sum he has paid for the item. He himself is obliged to return the delivery item to DGE. This right of dissolution does not apply when the delivery item is clearly of a personal nature or can rapidly decay or become obsolete. If the delivery item consists of a service, the term of seven days begins at the moment when the agreement is made, and the right of dissolution does not apply if the creative has already begun to supply the service before this term has expired.

10. Every claim against DGE or the creative that the client may wish to lodge in connection with service automatically expires one year after the claim has arisen.

11. The DGE website offers the public the opportunity to buy delivery items independently – thus without taking out a subscription on the products. Articles 3 to 10 of these General Terms and Conditions apply to purchases thus arranged.

12. The client is not entitled to cancel the agreement involving delivery of the relevant product before the end of the agreed period. Prior to the end of the agreed period, DGE can make the client an offer to enter into a new agreement for a new period. If the client does not accept the offer, the agreement ends with the expiry of the agreed period.

13. DGE is entitled to terminate the legal relationship with immediate effect if the client does not fulfill his payment obligations and does not settle the disparity after he has been informed of the need to do so within one week.

 

14. DGE is entitled to alter these General Terms and Conditions. If it does so, it will announce this in an e-mail to the client, with a term of eight weeks before the proposed measure comes into effect. If the client can plausibly claim that the alteration is so unacceptable to him that it cannot reasonably be expected that he will continue the legal relationship, he is entitled to terminate the legal relationship during the agreed term of four weeks normally allowed for such action, with the further observance of a notice period of two months. During the notice period, the General Terms and Conditions remain as they were prior to the alteration. Termination on the basis of this stipulation gives the client no right to any damages or any other form of compensation.

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